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Business Analyst Manager
The Health Services Union NSW/ACT/QLD is a growing 45,000-member strong union that aims to use its collective power to build a fair and just society through improving conditions for our members in the health and aged care industry. The organisation’s annual turnover is approximately $24m, with an employee base of approximately 120 staff.
The HSU offers a collaborative environment which focuses on teamwork, empowerment, innovation, integrity, and accountability. We pride ourselves on an ethical decision-making model that prioritises outcomes for working people and their communities rather than a strict bottom line approach.
About the role
We are currently seeking applications for an experienced full time Business Analyst Manager. This is a full-time position. Standard office hours are Monday - Friday 8:30am - 5:00pm. This position is based at the HSU office in CBD Sydney.
Remuneration up to $123,000 per annum plus superannuation and other generous benefits.
Reporting to the Chief Financial Officer, this role will develop strong internal stakeholder relationships and provide analysis of organisational data to drive optimum outcomes in all areas of the union. It will support the development, implementation and management of sophisticated and scalable systems across the union including research, data analysis, and modelling.
For further details, a position description can be provided upon request.
The key responsibilities:
Undertake scenario modelling and critical analysis to assist the business to evaluate existing models and new opportunities, particularly in relation to membership system technology to assist with recruitment and retention and forward planning
Assist with financial feasibilities and options analysis for proposed development projects and investment initiatives
Support and develop cross-functional initiatives to streamline development processes and automate reporting, analysis and project controls
Support the delivery of improvement projects
Train HSU staff in the use of IT/CRM system applications
Departmental training and workshops centred around capabilities of systems
Assist with the development of solution elements as required
Identify system enhancement that will aid in report production
Identify, drive and support data quality improvement initiatives within a continuous quality improvement framework
You will have:
Technical expertise in Membership Management/CRM systems
Ability to write clear business requirements documentation
Problem-solving and analytical skills
An ability to analyse, streamline and document business processes
Excellent communication and customer service skills and the demonstrated ability to apply initiative
Ability to organise, prioritise and perform multiple tasks concurrently
Relevant tertiary qualification (or equivalent)
Excellent communicator with the ability to build relationships with stakeholders
Ability to maintain confidentiality
Ability to perform project assignments with a high degree of accuracy, under minimal supervision.
Exceptional interpersonal and communication skills and an effective team player
Fosters team collaboration; embraces diversity and inclusion and actively seeks diverse perspectives
Ability to engage and communicate with people at all levels
Able to think with a hands-on attitude to getting things done
Self-aware, understands their role in the team and takes responsibility for own actions
Ability and willingness to improvise
If you would like further information or interested in the role, please forward your Resume and cover letter to firstname.lastname@example.org.
Please note: Short listing will commence immediately. We reserve the right to close the position without notice. Relevant screening checks will be conducted as part of the recruitment process. These may include National Criminal Records and National Police Background Checks.
ONLY APPLICANTS WITH THE RIGHT TO WORK IN AUSTRALIA WILL BE CONSIDERED FOR THIS ROLE.
PLEASE NOTE WE WILL NOT BE ACCEPTING UNSOLICITED APPLICATIONS FROM AGENCIES.