Industrial Services Officer

HSURPA202004090045web ScaleMaxWidthWzE2MDBd copy v2
About us

The Health Services Union NSW/ACT/QLD is a growing 45,000-member strong union that aims to use its collective power to build a fair and just society through improving conditions for our members in the health and aged care industry. The organisation’s annual turnover is approximately $24m, with an employee base of approximately 120 staff.

About the role

The Primary function of this role is to provide information; support, advice and representation to Members on issue that affect their working lives. This is a full-time position. Standard office hours are Monday-Friday, 8:30am-5:00pm. This position is based at the HSU office in CBD Sydney.

The key responsibilities:

  • Interacting with Members: taking calls and greeting members in person in response to their needs and concerns. Delivering high-quality member service, listening to members’ requests and working to find the appropriate solution.
  • Investigating and Resolving Complaints: Face members complaints, provide solutions.  Interact with internal resources to identify the issues, responded to concerns and follow-up with a satisfactory resolution in a timely and affective manner.
  • Providing Information: Ongoing education and information to members in regard to the organization’s benefits, policies and procedures.
  • Case Management: Provide sound advice on non-complex dispute resolution as required.

You will have:

  • Demonstrated ability to use a PC and related commercial software packages.
  • Good interpersonal skills for both internal and external communications and relationships
  • Ability to organise, prioritise and perform multiple tasks concurrently
  • Contribute to a supportive, open atmosphere and team environment.
  • Conflict and problem-solving skills
Remuneration

Up to $77,257 per annum (subject to skills, experience, and qualifications) plus superannuation and other generous benefits.

For further information, contact Ayshe Lewis by email: ayshe.lewis@hsu.asn.au.

If interested, please forward your resume and cover letter to hr@hsu.asn.au by COB 5 April 2021.

Please note: Short listing will commence immediately. We reserve the right to close the position without notice. Relevant screening checks will be conducted as part of the recruitment process. These may include National Criminal Records and National Police Background Checks.

ONLY APPLICANTS WITH THE RIGHT TO WORK IN AUSTRALIA WILL BE CONSIDERED FOR THIS ROLE.

PLEASE NOTE WE WILL NOT BE ACCEPTING UNSOLICITED APPLICATIONS FROM AGENCIES.