Contact the Member Services Division

Member Services Division

The HSU Member Service Division (MSD) is available between 9am and 5pm, Monday to Friday to assist members with inquiries regarding:

  • Hours
  • Rates of pay
  • ADOs
  • Public holidays
  • Leave matters
  • OHS issues
  • Penalty rates
  • Award interpretations
  • Enterprise Bargaining Agreements
  • Bullying and harrassment
  • Regradings
  • Disciplinary action
  • Redundancies
  • Organisational restructures
  • And general industrial advice.

In addition to this support, you also have access to your organiser and workplace representatives.

To speak with a representative of the Member Services Division, call 1300 478 679 and have your membership details ready.

You can also send an email outlining your query to

It’s also a good idea to talk to your workplace representatives first if you have any local problems at your workplace.