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Guide Dogs NSW/ACT Update on Cognology & Survey

Recently, your HSU Representatives wrote to management regarding Cognology (70/30 client time/admin ratio) prior to conducting our recent survey. You can find our correspondence at this link

You can also view the collated report of our recent survey by clicking here.

Thank you to everyone who took the time to respond. By sharing the results and without revealing anyone's identity, members can see that you are not alone in your frustrations and difficulties. As you will see, there are clear and consistent themes reflected in the results.

We are now considering how we convey these results to management and will keep you updated with our progress. 

Your HSU delegates, Pete McKenzie, Carolyn Bates, Matt Wood and Carole Grayson have been working tirelessly this year – they are here because they believe you are a valued member of the union and have an important role to play in the success of the GDN. 

During these difficult times, your HSU delegates would also like to remind staff of the EAP service (1800 818 728) should you need it. 

As always, please don't hesitate to get in contact with your delegates, Pete, Carolyn, Matt, and Carole should you have any questions or concerns you would wish to discuss. They are doing an incredible job representing the membership at GDN and working with you to overcome the many challenges this year has had to present.