That's a YES in NSW, a NO in the ACT, and a WIN on uniforms

Dear Member,

It has been a busy time at Bupa over the last few weeks, with members in NSW and the ACT asked to vote on new agreements. Meanwhile, Bupa has done a U-turn on uniform changing before and after work.


Members covered by the Bupa NSW Agreement overwhelmingly voted in support of their varied agreement, with 99.13% of those who voted saying yes.

The new agreement will deliver universal increases to all employees along with a number of improvements. You can see the changes in our most recent email to members here.

The next step is for the Bupa NSW Agreement to now go to the Fair Work Commission for final approval.


In contrast, members in the ACT have voted down their varied agreement. The Bupa ACT Agreement was offering different pay rises to staff depending on their classification, ranging from 3% to 5%. At a time when all aged care workers are unified in keeping residents and each other safe, to divide the workforce in such a way was demoralising. And members have sent Bupa a clear message – treat us equally.

Your HSU bargaining representatives will be contacting Bupa management to recommence bargaining on the principles of fairness and equality.

I want to acknowledge all members who stood up for each other and voted no. It isn’t easy to reject a pay rise – even when it’s unequal. Together you have sent Bupa a powerful message.


Bupa recently implemented a range of new workplace procedures as part of their COVID Safe Plan.

One of the biggest changes was the requirement for members to change into and out of their uniform while on site. HSU members raised the following issues with local officials in August:

  • Not being remunerated for the time taken to change.
  • Insufficient or inappropriate change rooms.
  • Not enough personal storage and other amenities.
  • Being required to use disposable crockery and cutlery.  

Discussions were constructive and a positive outcome was reached for each of the issues raised. 

Please see Bupa’s full response at this link.

Members not working at an outbreak home will be encouraged, but not required, to change before and after shifts. Those that are working at an outbreak home will be required to change at work and will now be paid 15 mins for changing uniforms.

Similarly, members not working at an outbreak home will be encouraged to bring their food in disposable contains and use disposable cutlery, but this is not a formal direction. Those at outbreak homes will be required to use disposables, but we have a commitment that these will be provided by Bupa.

Members that feel they have inadequate amenities are encouraged to call the HSU at 1300 478 679 and request an organiser visit.

I want to thank the members who raised these concerns. Once again, HSU members have led the way. If you know someone who isn’t an HSU member, let them know what’s been happening at Bupa, and that there’s never been a more important time to be a member of your union. New members can join here or by calling 1300 478 679.