Need help or guidance?

Our teams are ready to assist!


The Member Services Division is here to help

Our professional staff will provide you with information, support, advice and representation on any issue that affects your working life. From enquiries about your correct pay and conditions of employment, to assistance in workplace investigations and workers compensation claims, your case manager will respond to your concerns and work with you towards a satisfactory resolution.

To access the Member Services Division, call 1300 478 679 and have your membership details ready.

It’s also a good idea to talk to your workplace representatives first if you have any local problems at your workplace.


Your Industrial Division

The Industrial Division is comprised of highly skilled industrial/legal advocates.

Our Industrial staff negotiate your Awards and Enterprise Agreements. They represent you in the industrial tribunals when you have been denied your proper entitlements, when you have been victimised or bullied in your workplace, or when you have been dismissed from your employment.

Members requiring industrial support should contact our Member Services Division on 1300 478 679.