SLHD is proposing a Realignment of Private Patient Officer (PPO) roles across the LHD.
The Proposal aims to standardise the roles across the District.
PPO positions to be regraded to be consistent across RPAH, CRGH and TCH.
The PPO title will be rebranded to Customer Service Liaison Officer (CSLO).
Standardised Uniforms will be introduced for all CSLOs
Standard Hours of operation are to be introduced including a 7-day rotating roster
Standardised work practices will be introduced at each facility
A Customer Service Training Program will be rolled out.
You can view the correspondence at the below links:
Letter to HSU
What do you think?
It’s important for union members to lead this discussion. How will this affect you? Please send your feedback on this proposal to [E-Mail not displayed] by Mon 24/07/2023, using the subject line SLHD Private Patient Officers Realignment.
Your union at work
Everyone affected by these changes needs to be a union member. Members deserve to have control over their working lives. Tell your colleagues now is the time to join.