SLHD: Private Patient Officer Realignment

SLHD is proposing a Realignment of Private Patient Officer (PPO) roles across the LHD.

The Proposal aims to standardise the roles across the District.

  • PPO positions to be regraded to be consistent across RPAH, CRGH and TCH.
  • The PPO title will be rebranded to Customer Service Liaison Officer (CSLO).
  • Standardised Uniforms will be introduced for all CSLOs
  • Standard Hours of operation are to be introduced including a 7-day rotating roster
  • Standardised work practices will be introduced at each facility
  • A Customer Service Training Program will be rolled out.

You can view the correspondence at the below links:

  • Letter to HSU
  • Proposal overview

What do you think?

It’s important for union members to lead this discussion. How will this affect you? Please send your feedback on this proposal to [E-Mail not displayed] by Mon 24/07/2023, using the subject line SLHD Private Patient Officers Realignment.

Your union at work

Everyone affected by these changes needs to be a union member. Members deserve to have control over their working lives. Tell your colleagues now is the time to join.

New members can join at or call 1300 478 679.