SWSLHD: Proposed changes to Digital Health Service Desk

The HSU has received correspondence from South Western Sydney Local Health District about proposed changes to the Service Desk within Digital Health.


eHealth NSW has a 24/7 statewide Service Desk to provide support (including after hours), while SWSLHD has a Service Desk to provide support only during business hours between 6am and 6pm for specific applications/systems. SWSLHD has identified an opportunity to gain “cost reductions” but won’t tell union members what costs are being reduced or if staff are going to lose their jobs. What is SWSLHD hiding?


Have your say and ensure that SWSLHD operates in an honest and transparent way when it makes changes that affect health workers.


You can view the correspondence at the below links:



What do you think?


It’s important for union members to lead this discussion. How will this affect you? Please send your feedback on this proposal to [E-Mail not displayed] by Monday 18 March, using the subject line SWSLHD Service Desk Digital Health.


Your union at work


Everyone affected by these changes needs to be a union member. Members deserve to have control over their working lives. Tell your colleagues now is the time to join.


New members can join at www.hsu.asn.au/join or call 1300 478 679.